Contact Us

Polly the bot will guide you to one of our Customer Service Agents if she is unable to resolve your query. Any information you share with the bot will be passed onto the Agent so please provide as much detail as possible to allow our team to reach a resolution efficiently. Please ensure you're logged in to your Oh Polly account for a quicker and easier experience. Our Customer Service team works 24/7 and will get back to you within just a few hours tops. Thank you!

What can Polly help with?

• Tracking orders and reaching out to our couriers for more information
• Checking if your refund has been processed
• Changing/cancelling orders
• Assisting with returns or product issues
• Other general questions

Alternatively, check our Help articles here.

If you purchased Order Protection and would like to submit a claim due to an issue with your order, you can find out how to do this here.