returns
It's important that you read our return policy before submitting your return.
STANDARD RETURNS TIMEFRAMES:
Online orders can be returned within 30 days for a refund or exchange, extended to 45 days for store credit.
In-store purchases can be returned within 30 days for an exchange or store credit and cannot receive a refund.
Please note, sale items are returnable for store credit or exchange only. This applies to both our standard and festive returns policy.
Any purchases at a pop up or sample sale are final and returns are not accepted.
View return fees here
View return policy here
Festive return timeframes:
To make gifting easier over the festive period, we've extended our returns policy. This is applicable to orders placed between November 20 - December 26, 2025. Please see the extended returns timeframes below:
Online orders can be returned for a refund or exchange until January 21, 2026 and for store credit until January 31 2026.
In-store purchases between November 20 – December 26, 2025 can be returned for an exchange until January 21, 2026 and for store credit until January 31, 2026.
From December 27, 2025 our standard returns policy applies.