Welcome to Oh Polly

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FOR INSTANT HELP, CHAT TO OUR VIRTUAL ASSISTANT

We recommend logging in for the best experience.

What can our virtual assistant help with?

Tracking orders and reaching out to our couriers for more information
Checking if your refund has been processed
Assisting with returns or product issues
Other general questions

Alternatively, check our Help articles here.

If you paid for Order Protection, you will receive a quicker response by contacting them directly here.

You can also chat to our virtual assistant on WhatsApp below!

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Our email response time is currently 24 hours

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Note: Customers are given 15 minutes to cancel/change any orders via the Order Confirmation page.

With which of our tools are you experiencing issues?

Which website are you on?

Device / Browser experiencing the issue

Photo/video of issue (if possible)

Delivery/Tracking Issue

Order No. (if applicable)

Your Email Address*

First Name*

Last Name*

Post Code

What is wrong with the product?

Product SKU/Name/Description*

Preferred solution

Return Tracking Number (if applicable)

Items returned (if applicable)*

Photo / video of product, barcoded tags on the label, and the item bag (if you still have the packaging)

Describe your request*

Describe your request (specifying reason for cancellation/changes). Please note if you wish to change an item or the size/color, you should provide as much detail as possible in order for us to complete your request*

Describe your request / issue*

Please specify the issue in as much detail as possible*

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Welcome to Oh Polly

Contact Us

FOR INSTANT HELP, CHAT TO OUR VIRTUAL ASSISTANT

We recommend logging in for the best experience.

What can our virtual assistant help with?

Prefer to chat to a human?

Information

About Oh Polly

T&C's

Contact Us

FOR INSTANT HELP, CHAT TO OUR VIRTUAL ASSISTANT

We recommend logging in for the best experience.

What can our virtual assistant help with?

Information

About Oh Polly

T&C's

Information

About Oh Polly

T&C's

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