Standard Return Timeframes

Online orders must be returned back to us within 14 days for a refund or exchange, extended to 30 days for store credit. This is from the date your order is delivered.

In-store purchases can be returned within 30 days for an exchange or a store gift card and cannot receive a refund.

Sale items are returnable for store credit or exchange only.

Any purchases at a pop-up or sample sale are final and returns are not accepted.

Standard Return Timeframes - From July 20 2026

From Monday, July 20, 2026 there will be changes to our returns policy for online orders. Any orders placed on or after this date will be subject to the new terms outlined below.

Online orders must be returned for a refund within 7 days of delivery, exchanges within 14 days of delivery, extended to 28 days for store credit.

• If returning for a refund, a $9.99 fee will be deducted from your return total
• If returning for an exchange, a $12.99 fee ($9.99 if returned via Happy Returns) will be deducted from your exchange value.
• Register for store credit within 7 days of delivery, and your return shipping will be free, plus, we’ll add an extra 10% bonus to your store credit balance (up to a maximum of $25). If you opt in for store credit after the 7-day window, a return fee of $2.99 will apply.

For all returns after your first order, please note that our standard return timeframes apply to all subsequent orders, and a return fee will be charged per return generated.  Refund, exchange and store credit fees will be deducted from your refund at the time it's processed.

You can view all return fees here.

Original Condition

Items must be returned back to us in their original condition, unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to refusal.

Hygiene stickers must remain intact. Failure to return your item back to us without the hygiene sticker may lead to refusal.

If you receive a damaged item or your item becomes damaged upon wear, please contact our Customer Care team first, so they can resolve your issue, before registering a return.

For any items that contain multiple parts such as multipacks and 2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending QC inspection of the returned items. Failure to return these items together may lead to refusal.

Any embellished items must be returned in the original box they arrived in.

Non-returnable Items

Nipple covers, briefs and thongs from our intimates range, Socks, tights, face masks, eye masks, headbands, ear muffs, headscarves, hair accessories, fitness equipment, Halloween accessories and water bottles. swimwear is returnable however we do require the hygiene stickers remain intact, failure to do so may lead to refusal.

Return Outcomes

Returned items may be eligible for a refund, exchange or store credit, providing your return is in line with the rest of our policy.

Exchanges are dependent on stock availability. Items must be returned within the standard policy timeframes for refunds, exchanges, or store credit.

All exchange orders will be shipped via Economy shipping and you’ll receive a new order confirmation email once the exchange has been processed.

If your order was originally purchased with a gift card and you select 'refund to original payment method', your refund will be added back onto the balance of your gift card.

Processing Times

We aim to process all returns within 15 business days of receipt, provided there are no issues with the items. Refunds are issued to your original payment method, while store credit will be sent via gift card.

Please note, If you have ordered using a gift card and an additional payment method (e.g. debit card), the funds for the returned item(s) will go back onto the gift card first. We'll email you once we've received and processed your return.

Unreasonable Claims / Fair Use Policy

Our team closely monitors return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

We also actively monitor for images or videos that have been altered. If you use AI or photo-editing tools to fake or exaggerate damage on an item, we will permanently block you from shopping with us.

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are different from what you purchased or attempting to return items that do not belong to the company. 

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up securely. We'd advise that you retain your proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the shipping cost.

Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.

Protect+

Protect Plus covers lost, damaged, stolen packages in transit, delivered but not received claims, damaged/faulty items & return to sender issues. Please note that it covers outbound delivery only and not returns. Please note this fee is non-refundable.