STANDARD RETURN TIMEFRAMES

Online orders can be returned within 30 days for a refund, extended to 45 days for store credit.

In-store purchases can be returned within 30 days for an exchange or store credit and cannot receive a refund.

These timeframes are from the date your order was placed.

Sale items are returnable for store credit only.

Any purchases at a pop up or sample sale are final and returns are not accepted.

Return fees

Return costs may vary. We offer some subsidised return fees and some self-post, depending on the country you're returning from. Refund and store credit fees will be deducted from your refund at the time it's processed. You can view all return fees here.

If you're a new customer, your first return will be free of charge (excluding self post).

Original condition

Items must be returned back to us in their original condition - unworn, undamaged, free of makeup, pet hairs, deodorant, perfume and must have all original tags and/or ribbons attached. All items will be inspected upon arrival back to our warehouse and failure to be returned in their original condition may lead to refusal.

Hygiene stickers must remain intact. Failure to return your item back to us without the hygiene sticker may lead to refusal.

If you receive a damaged item or your item becomes damaged upon wear, please contact our Customer Care team first, so they can resolve your issue, before registering a return.

For any items that contain multiple parts such as multipacks and 2-part sets, all parts must be returned within the same return parcel to qualify for a refund pending QC inspection of the returned items. Failure to return these items together may lead to refusal.

Any embellished items must be returned in the original box they arrived in.

NON-RETURNABLE ITEMS

Nipple Covers, Briefs and Thongs from our Intimates Range, Socks, Tights, Face Masks, Eye Masks, Headbands, Ear Muffs, Headscarves, Hair Accessories, Fitness Equipment, Halloween accessories and Water Bottles. Swimwear is returnable however we do require the hygiene stickers remain intact, failure to do this will result in the item being non-returnable.

Return outcomes

Returned items may be eligible for a refund or store credit, providing your return is in line with the rest of our policy.

If your order was originally purchased with a gift card and you select 'refund to original payment method', your refund will be added back onto the balance of your gift card.

Processing time

We aim to process all returns within 15 business days of delivery to us, providing there are no issues with the return. Refunds will be processed back to your original method of payment. Store credit will be issued via gift card.

Please note, If you have ordered using a gift card and an additional payment method (e.g. debit card), the funds for the returned item(s) will go back onto the gift card first. We'll email you once we've received and processed your return.

Unreasonable Claims / Fair Use Policy

Our team closely monitors return patterns and activity, therefore if we suspect fraudulent activity within your account, we may have to withhold issuing a refund or block your account and any associated accounts entirely.

Fraudulent activity includes but is not exhaustive to: claims relating to orders not being received, items missing, unusual patterns of returns activity; where we suspect someone isn't just trying their items on, but wearing them for longer periods or returning items worn/used and not matching what was originally ordered. 

If you return items that do not match what you originally ordered, we reserve the right to take legal action against you. This includes returning items that are different from what you purchased or attempting to return items that do not belong to the company. 

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up securely. We'd advise that retaining your proof of postage in case you need to contact us about your return.

We're not responsible for any items that are returned to us by mistake. If we're able to locate them (which is not always possible) and you'd like these returned to you, we may ask you to cover the shipping cost.

Please return each individual order separately. We are unable to process your return if two or more orders are returned within the same parcel.