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Please read these terms carefully before ordering with us. These terms tell you what you need to know about buying with us. We may revise these terms and conditions without notice by posting revised terms and conditions of sale on our website. The terms and conditions posted on the website or app at the time you place your order will govern that purchase.
In using this website, you are deemed to have agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company; Oh Polly USA Inc. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Our Returns Policy applies to all purchases made on Oh Polly USA Inc. (T/A Oh Polly) and are incorporated by reference in these Terms.
Returns Policy
If you are not entirely satisfied with the product purchased, you can return within the ‘cooling off’ period.
We're pleased to let you know that we have extended our returns policy to the below during the festive period which is applies to orders placed from the 1st November 2024 until 15th January 2025*.
Customers will have 60 days to return their order for a refund, exchange or store credit. This is from the date the order was placed.
*Please note the extended returns policy ends 15th January 2025 where our return timeframes will revert back to 30 days to receive a refund or an exchange and 45 days to receive store credit.
If you wish to return a Product to us, either under the rights provided by the Regulations or if you believe the Product is damaged or is the subject of a fault, and you are relying upon your statutory rights and/or you believe that the Product is covered by our warranty, you should not make further use of the Product. Use of the product can in circumstances outside of the Regulations lead to a reduction in the amount of refund you may be entitled to.
Returns Instructions
If you have chosen to receive a refund, we will refund any money received from you equivalent to the full cost of the item(s)*(unless you're returning a sale item where store credit or an exchange will be issued). If you have chosen to exchange, this will be issued dependent on stock levels. If you have chosen to receive store credit, this will be emailed over to you via gift card once your return has been processed by our team.
*Please note, return fees will be deducted from your refund and store credit amount where applicable. Exchange fees will be paid upon registering your return, where applicable.
Refunds can only be issued using the same method originally used by you to pay for your purchase (i.e. Card, Paypal, Klarna, Mobile Wallet).
Order Protection
All customers are able to apply Order Protection at checkout which protects your order against loss, damage, theft and more. For approved claims, you'll receive a refund or replacement dependent on the choice you opt for. Please note the Order Protection fee is non refundable.
Rewards points
Points earned: If you return anything from your order, the points you earned will be deducted for those item(s). This is why we have ‘Pending’ points, so that any returns made don’t affect your live (redeemable) points.
Points redeemed: Any points / money you redeemed on the order will be lost.
Discounted items in outlet and promotions, Seasons Greeting: Drop 1, New In Mindful and Bo&Tee Ski Society are currently excluded from all discount codes, including student and NHS.
T&C's Apply. 20% off code is only applicable to selected styles. Items outwith this grouping are not included for discount. Code cannot be used in conjunction with any other offer. Customer must accept SMS marketing to be applicable to receive 20% off discount code. Oh Polly reserve the right to alter or cancel this promotion at any time.
1. Deliveries are made to the delivery address given at time of order. Customer accepts full responsibility for ensuring accuracy of information provided.
2. You accept and agree that we will not be held liable for deliveries that are delayed.
3. You accept and agree that we will not be held liable for deliveries that go missing. However we will make like for like replacements if a delivery goes missing due to the fault of a 3rd party (i.e. courier) after a sufficient time period has elapsed and after you agree to assist us in any subsequent investigations for compensation from said 3rd party.
5. We do not deliver to PO Box or hotel addresses.
6. As stated in Clause 10 within this Agreement, we will only refund outbound postage costs for the least expensive common/standard delivery method. The cost of expedited and priorty services will not be refunded over and above that of the least expensive common/standard delivery method.
7. Premium Delivery is only eligible for deliveries to the UK. It costs £9.99 per year for unlimited Next Day Delivery for UK customers. You will pay a one-off sum of £9.99 for the year and this will not automatically renew. Once the year has ended, you will need to re-purchase Premium Delivery for £9.99 to receive another year of unlimited Next Day delivery. You must be signed in to your Oh Polly account to purchase Premium Delivery and for it to apply to future orders once purchased. You will not have access to this if you check out as a guest on the website. Premium Delivery will only appear on your account once your first order, with the £9.99 shipping fee, has been dispatched. The Premium Delivery Next Day cut-off time is 10pm GMT/BST Monday – Friday and 2.30pm GMT/BST Saturday – Sunday, so any orders placed after this time will be dispatched the following day. If you have purchased Premium Delivery, this option will appear at checkout for free. You will need to select this delivery method for it to apply. It will not automatically apply at checkout. During busy periods we won't be able to guarantee next day delivery. This very rarely happens but when it does, there will always be a free delivery option available.
8. For delivery to the EU, orders will be sent using an enhanced Delivered at Place service ("eDAP"). This will ensure customers do not need to complete any paperwork or pay additional duties or taxes to receive their orders.
1. Orders placed by you on the website www.ohpolly.com (the “Website”) for the products offered by us through the website are only an offer to conclude a sales contract. The sales contract is entered into upon the confirmation of the order by e-mail by us to you.
2. You are the individual or individuals placing the order (‘you’, ‘your’). You must be 18 years or over to enter into a contract with us by placing an order with us, you confirm that you are 18 years or over.
3. If you are not yet 18, you agree that you have obtained the bill payer’s permission to enter in to a contract with us.
4. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither party will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please carefully check your order at each page of the order process.
2. After you have placed an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted.
3. We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (“Dispatch Confirmation”). The Contract between us will only be formed when we send you the Dispatch Confirmation.
4. If we are unable to verify the delivery or payment information you have supplied we may restrict delivery to the address to which your credit or debit card is registered.
1. We accept all major credit cards (American Express / MasterCard / Visa) debit cards (Solo / Maestro / Visa Debit / Visa Delta / Visa Electron), PayPal, Google Pay, Klarna & Sezzle.
2. Your credit card or other account detailed at 4.1 above will be debited when you click on the “confirm” button.
3. Any credit card used for payment must be in the name of the person ordering and the same card must be carried at the time of delivery - it may be required for verification and obtaining signature on a credit card charge form for delivery.
4. All payments are processed through third party payment gateways using PCI Encryption. We do not store credit card details nor do we share customer details with any 3rd parties.
All prices before checkout, if applicable, are exclusive of any applicable sales tax (or other indirect taxes such as VAT).
The amount of sales tax or indirect taxes chargeable will be, if applicable, confirmed at checkout based on your delivery address. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. If we accept and process your order where a pricing error is obvious and unmistakable and could have reasonably been recognised by the average customer as an error, we may end the Contract, refund you any sums you have paid and require return of any products provided to you.
We may change the price of our products. Sometimes we need to make changes to the price of some of our products. When this happens, we’ll update the prices on our website and our app. If you placed your order for a product before the price change, the price will be as stated on our website or our app (as applicable) at the time when you placed your order.
1. This warranty is valid only to the original purchaser when a new piece is purchased from us.
2. This warranty is invalidated if you allow a third party to repair or attempt to repair any item.
3. In the event of a dispute as to the cause of damage, we reserve the right to send the Product to a mutually agreed independent third party assessor to determine the nature of the defect. Only if their judgement indicates a defect in material or workmanship will we repair the item.
4. This warranty does not cover expenses incurred by you due to a lack of proper care of your product.
5. Please keep your proof of purchase documents – they will be required for in order to procure warranty service in the event you wish to make a warranty claim.
6. Please notify Oh Polly Ltd (T/A Oh Polly) within 30 days of purchase in the event that you wish to claim a replacement for a defect.
1. As a condition of use of this Website, you agree to indemnify us from and against any and all liabilities, expenses (including legal fees) and damages arising out of claims resulting from your use of this Website, including without limitation any claims alleging facts that if true would constitute a breach by you of these terms and conditions.
2. Subject to the following sub clauses, in no event shall the aggregate liability of any party to the other (whether it contract, tort (including negligence) or otherwise) and in respect of all claims, losses and damages arising under or in connection with these Terms and Conditions:
1. Provided that this shall be subject to an overall limit of the total amount paid to Oh Polly Ltd under a confirmed order in respect of any and all claims, losses and damages arising under or in connection with these terms and conditions.
2. The above limits on liability shall apply in respect of (any indemnities provided by either party under this Agreement, including without limitation to the indemnities under clauses 12 Intellectual Property)
3. Each party's liability to the other in contract, tort (including negligence), misrepresentation (whether innocent or negligent), breach of statutory duty or otherwise arising out of or in connection with these terms and conditions shall not extend to any:
1. loss of profits;
2. loss of business opportunity;
3. loss of goodwill;
4. loss of data;
5. loss of anticipated savings; or
6. any special, indirect or consequential loss or damage whatsoever.
4. The parties agree that the limitations on liability within these terms and conditions are reasonable given their respective commercial positions and ability to purchase relevant insurance in respect of risks.
5. Notwithstanding the above or other limitations and exclusions of liability set out in these terms and conditions, neither party excludes or limits any liability for:
1. fraud or fraudulent misrepresentation; or
2. any breach of any obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 or Consumer Rights Act 2015; or
3. any other liability to the extent the same cannot be excluded or limited by law.
We do not compensate you for all losses caused by us or our products.
1. We are not responsible for losses you suffer which are not caused by us breaching this contract or the applicable law. For example, where you have suffered any injury caused by your own negligence or lack of reasonable care in using a product and is not due to any defect in the product.
2. Where you have suffered losses caused by us breaching the contract, we are responsible for losses you suffer UNLESS the loss is:
1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government; and
7. pandemic or epidemic.
3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
1. This website and its content is copyright of Oh Polly Ltd (T/A Oh Polly). All rights reserved.
2. © 2015-2024, Oh Polly Ltd. OH POLLY, the OH POLLY logo, BO+TEE, and the BO+TEE logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
1. © 2015-2024, Oh Polly Ltd. OH POLLY, the OH POLLY logo, BO+TEE, and the BO+TEE logo are trade marks or registered trade marks in the United Kingdom and certain other countries and are used under license. All rights reserved.
Oh Polly Ltd (T/A Oh Polly) ("Oh Polly Ltd") respects and rigorously abides by intellectual property laws. Accordingly, Oh Polly Ltd (T/A Oh Polly) rightfully expects the same of all parties who use our website. Oh Polly Ltd (T/A Oh Polly) and/or its affiliates are owners or lawful licensees of all content (including but not limited to designs, logos, colour schemes, graphics, graphic styles, text, images and video/audio sequences) displayed on this website. Any unauthorized copying, publication, reproduction or distribution of copyrighted works is an infringement of the copyright owners' rights and is therefore prohibited. You may not, except with our express prior written permission (on whatever terms we deem appropriate), distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.
Any unauthorized use of Oh Polly Ltd (T/A Oh Polly).’s (without limitation) patents, trademarks, service marks, logos, slogans, screen shots, graphics, graphic styles, designs, blog posts, copyrighted materials or any branded features ("Oh Polly Ltd (T/A Oh Polly) Proprietary Property") without the prior written permission of Oh Polly Ltd (T/A Oh Polly) is strictly prohibited. If you infringe upon Oh Polly Ltd (T/A Oh Polly).’s rights with respect to any Oh Polly Ltd (T/A Oh Polly) Proprietary Property, you will be ordered to cease such illegal activity and you may be liable to Oh Polly Ltd (T/A Oh Polly) for any and all damages (including recovery of legal fees and expenses) which may be suffered and/or incurred as a result of your infringement.
If you are a legitimate copyright owner who believes that your rights have been infringed upon in any way through the content or services provided on this website, please notify us at: Oh Polly Ltd, Unit 3, Riverview Road, Bromborough, Merseyside, CH62 3RL
Email: hello@ohpolly.com
We reserve the right to make changes, without prior notice, to any products or services mentioned on this site at any time.
1. These Terms and Conditions and your use of this site will be governed by and construed in accordance with English Law.
Please note that nothing contained in these Terms and Conditions of Sale in any way affects your statutory rights.
1. It’s smoooth and simple
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
2. Pay now
Pay directly with your card or bank account and always keep full control over your purchases. Fast, safe and easy. Smoooth.
3. Pay later
Make your purchase today and start enjoying what you’ve ordered right away. Pay up to 14 days later and enjoy payment empowerment and peace of mind. No interest. No fees. Ever.
4. How to shop with Klarna
Add item(s) to your cart and head to the checkout.
Select Klarna at the checkout to pay as you like for your purchase.
Manage your orders and payments in the Klarna app.
5. The best way to shop
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
6. Safe and secure
Klarna has strong anti-fraud controls in place to protect our customers and prevent fraudsters from making unauthorized purchases.
7. Frequently Asked Questions
Don’t see your question here? Visit our FAQ page to find out more about using Klarna. You can reach Klarna at https://www.klarna.com/uk/customer-service/or by downloading the Klarna app.
8. How does Pay later work?
With this payment method you can pay for your order 14 days after shipment. If your order is approved, we'll send you an email with payment instructions once your order has shipped. Click on the link in the email to view your order. You can also log in at any time on our website or in the Klarna app to view your orders and corresponding invoices. Our app is available for Android and iOS.
9. About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience. Klarna has 3,500 employees across 17 countries, and is leading the way for alternative payments by serving 90 million consumers and 250,000 merchants payment solutions.https://www.klarna.com/uk/about-us/
USA
1. It’s smoooth and simple
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
2. 4 interest-free payments
Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time.
3. How to shop with Klarna
Add item(s) to your cart and head to the checkout.
Select Klarna at the checkout to pay as you like for your purchase.
Manage your orders and payments in the Klarna app.
4. The best way to shop
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
5. Safe and secure
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.
6. We're always here to help!
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime athttps://www.klarna.com/us/customer-service/or by downloading the Klarna app.
7. What happens if I make a return?
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.
8. There's something wrong with my order. Do I still need to pay for it?
You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.
9. I have not received my order. What happens to my statement?
You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.
10. My statement is incorrect. What should I do?
If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.
11. About Klarna
We’re on a mission to reshape shopping, by elevating the entire shopping experience from browsing to owning. We do this by giving you the benefits of convenience, perks and inspiration. Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. We have 3,500 employees across 17 countries, and are leading the way for alternative payments by serving 90 million consumers and 250,000 retailer’s payment solutions.https://www.klarna.com/international/about-us/
AUSTRALIA
1. It’s smoooth and simple
Select Klarna at checkout to buy now, pay later, and split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. It is easy, safe to use, and you’re always covered by Klarna’s Buyer Protection.
2. Get rewarded every time you shop.
The Klarna rewards program is free to join, and you can unlock rewards just by checking out with Klarna. Simply download the Klarna app to join the Klarna rewards club, and you'll automatically earn Klarna vibes every time you shop. Earn 1 Klarna vibe for every $1 spent. The more vibes you earn, the more Klarna rewards you unlock just for choosing Klarna at checkout.
3. How to checkout with Klarna
Add item(s) to your cart and select Klarna at checkout.
Enter your debit or credit card information.
Pay in 4 interest-free payments. The first payment is taken when the order is processed and the remaining 3 are automatically taken every two weeks.
4. The best way to shop.
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
5. Safe and secure
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases. You have zero fraud liability with Klarna’s Buyer Protection policy.
6. Frequently Asked Questions
Don’t see your question here? Check out Klarna’s full FAQ page. You can reach Klarna anytime at https://www.klarna.com/au/customer-service/ or by downloading the Klarna app.
7. What is Klarna?
Klarna is a global payment solutions provider that works with retailers to provide customers the smoothest online shopping experience. Klarna is in over 205,000 online stores and has more than 85 million users globally. Learn more.
8. How do I pay in 4 interest-free payments?
Select 4 interest-free payments to split your purchase into four equal payments, charged every two weeks beginning at the time your order is confirmed (usually the shipping date). No bills are sent - you can simply sit back, relax, and enjoy your purchase. View complete terms.
9. How do automatic payments work?
Payments are collected fortnightly from the debit or credit card you provide at the time of purchase. All scheduled payments are communicated to you by email and you can review your purchases by logging in at https://app.klarna.com/login.
10. Is there a fee to use 4 interest-free payments?
There are no upfront fees when you follow the payment schedule. If you fail to make a payment on time late fees may apply. For more information please review product terms.
11. Will Klarna do a credit check on me?
When you choose 4 interest-free payments, Klarna may order a credit report from a 3rd party. Please review product terms. for more information on this.
12. Who can join Klarna's rewards club?
Anyone above the age of 18 years old who has the Klarna app can join Klarna’s rewards club as a member, for free.
13. How do I earn vibes?
You earn vibes when you shop with Klarna. No matter the store. You earn 1 vibe for every $1 spent.
14. Where can I find out more about Klarna’s rewards program?
To find our more about the perks of joining Klarna's rewards club, visit https://www.klarna.com/au/rewards/.
15. About Klarna
Founded in Stockholm, Sweden, Klarna is one of Europe's fastest-growing companies and a leading alternative payment provider. Klarna’s vision is to make shopping smoooth, adding value for consumers and retailers with unique payment options and superior customer experience. Klarna has 3,500 employees across 17 countries, and is leading the way for alternative payments by serving 90 million consumers and 250,000 merchants payment solutions https://www.klarna.com/international/about-us/
If we suspect fraudulent activity, we may block your account and any associated accounts and/or withhold your refund. Reasons include but are not limited to claims relating to; orders not being received, missing items, damaged items, wrong items, worn items.
If your account is blocked for any of the above reasons and you need to make a valid return within 45 days of purchase, please contact Customer Service. You will need to cover return costs and keep hold of proof of postage until your return is received and processed.
