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She can track orders, check your refund and much more! Please click the speech bubble in the corner to try her out. In the rare event our virtual assistant is unable to resolve your query, it'll be passed onto an agent.
If this happens, we kindly ask you to send one message only so we can respond as quickly as possible. Please ensure you're logged in to your Oh Polly account for a quicker and easier experience.
Alternatively, check our Help articles here.
You can also chat to our virtual assistant on WhatsApp below!
If you purchased Order Protection and would like to submit a claim due to an issue with your order, you can find out how to do this here.